For overseas orders, no returns will be accepted for customer reasons, such as incorrect size or mistaken impression of the product.
If you would like an exchange due to DEFECT, it must be requested within 5 days of delivery indicated by the customer’s tracking number provided. We will not accept any returned merchandise without any written communication via email and authorised confirmation.
We cannot accept returns or exchanges in the following cases.
- Customer reasons.
- Refuse to pay import duties or taxes
- More than 3 days have passed since the item was delivered.
- The item has been used.
- Items that acquired odors or are dirty due to the customer, and items that are damaged.
- Products missing their accessories, boxes, etc.
- The item has been mended or washed.
- Sale items.
